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组织学研究进展
2005/10/06 幻想的边疆
The Passive-Aggressive Organization
By Gary L. Neilson, Bruce A. Pasternack, and Karen E. Van Nuys
Healthy companies are hard to mistake. Their managers have access to timely information, the authority to make decisions, and the incentives to act on behalf of the organization. The organization, in turn, carries out those decisions. We call these organizations "resilient," because they can react nimbly to challenges and respond quickly to those they can't dodge. Unfortunately, most companies are not resilient: Fewer than 20 percent of the 30,000 individuals who responded to a Booz Allen Hamilton survey describe their organizations that way. By contrast, more than a quarter of the companies in our survey suffer from a cluster of pathologies we place under the label "passive-aggressive." The passive-aggressive organization displays a quiet but tenacious resistance to corporate directives, even when they are aligned with obvious strategic or competitive advantage. People pay those directives lip service but put in only enough effort to appear compliant; and "nothing ever changes around here."
Further developing the theory of organizational DNA, introduced two years ago in strategy+business, Gary Neilson, Bruce Pasternack, and Karen Van Nuys examine why such an astonishing number of organizations fall prey to the passive-aggressive pathology. Their article appears in Harvard Business Review and is adapted from the forthcoming book RESULTS: Keep What's Good, Fix What's Wrong, and Unlock Great Performance (Crown Business, 2005).
To download a complimentary copy of the full article:
http://custom.hbsp.com/b01/en/implicit/custom.jhtml?pr=BAHAMR0510E2005092707
And to learn more about RESULTS: Keep What's Good, Fix What's Wrong, and Unlock Great Performance, visit http://orgdna.com/book.cfm.
Resilience Report is a monthly update on business complexity and strategy-based transformation. An exclusive service for readers of strategy+business, it offers original research, case studies, and other intellectual capital from s+b and Booz Allen Hamilton.
Art Kleiner
Editor-in-Chief
strategy+business
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